Continuous Improvement

The idea of continuous improvement is to constantly seek ways to improve the business processes to add values to products or services.

Traditional Approach	Continuous Improvement
Strong action taken to solve a business problem	Routine action taken to make minor improvement
Top-down driven by senior manager	Worker driven
Broad in scope; cuts across department	Narrow in Scope; focus on tasks in given area.
Goal is to achieve a major breakthrough	Goal is continuous; gradual improvement
Often led by outsider	Usually led by workers close to business
Information system integral to the solution	Information systems provide data to guide improvement team.